Privacy policy

Prosperray Gallery is responsible for this store and website, including all related information, content, features, tools, products, and services, with the goal of providing you, the customer, with a personalized shopping experience (the “Services”). Prosperray Gallery is powered by Shopify technology, which enables us to make the Services available to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can be associated with you or another individual. Personal information does not include data that has been collected anonymously or de-identified so that it cannot identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card and debit card numbers, financial account information, payment card information, bank account details, transaction information, payment method, receipts, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when you contact us, such as when you reach out to customer support.

  • Device information, including information about your device, browser, or network connection, your IP address, or other unique identifiers.

  • Usage information, including information about your interactions with the Services, such as how and when you access or browse them.

Sources of Personal Information

We may collect personal information in the following ways:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide Services to you, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging order shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or mail, and displaying online advertisements about products or services, both on our Services and on other websites, including based on items you have previously purchased, added to your cart, or other activities on the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your safety, please avoid sharing your username, password, or any access information with others.

  • Communications with you. We use your personal information to provide customer support, respond to your requests, deliver efficient services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil proceedings, potential or actual litigation, or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. These circumstances include:

  • With Shopify, manufacturers, and other partners that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to enable personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policy notices. Depending on your location, you may have the right to request that we do not share your information for personalized advertising and marketing activities based on your online activity across different websites and merchants.

  • When you authorize, request, or consent to the sharing of certain information with third parties, for example, for product delivery or when using social media widgets or login integrations.

  • With our affiliates or other companies within the same corporate group.

  • In connection with business transactions, such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services. In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants, and with Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing such personal information, including responding to your requests related to the exercise of your rights regarding the use of this information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights in relation to your personal information here: Link to Shopify Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow these links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy, security, and terms and conditions policies. We do not guarantee and are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public spaces, such as third-party social media platforms, may be viewed by other users of the Services and/or those platforms, without limitation as to its use by us or third parties. The inclusion of such links in the Services does not, by itself, imply any endorsement of the content of those platforms or their owners and operators, unless expressly stated in the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors, as defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us using the details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

While we implement reasonable security measures to protect your personal information, no system is completely foolproof, and we cannot guarantee “absolute security.” In addition, data transmitted to us may not be secure while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured channels.

The period for which we retain your personal information may vary depending on several factors, including the need to keep your account active, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases Shopify may deny a request as permitted by law.

  • Right of access/knowledge. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of your personal information and request that it be transferred to a third party, in certain circumstances and with some exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option provided in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as account or order notifications.

You may exercise any of these rights directly through the Services, where available, or by contacting us using the details below. To learn more about how Shopify uses your personal information and what rights you may have, including those related to Shopify’s data processing, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. You may be required to verify your identity before we process your request, as permitted or required by applicable law. As allowed by law, you may designate an authorized agent to make requests on your behalf. Before accepting such requests, we will require proof of authorization and may also require you to verify your identity directly with us. We will respond to your request within the time frame required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision by contacting us again through the same channels, or to file a complaint directly with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is made to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version of this Privacy Policy on this site, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at support@prosperray.com